Categories
Tags
animal welfare
breed profile
buying pets
cat
cat body language
cat breeds
cat food
cat insurance
cat training
Department of Conservation
dog
dog body language
dog breeds
Dog Food
dog insurance
dog training
Industry Interviews
insurance claims
kitten
lead the way
PD customer stories
pedigree cats
pedigree dogs
pet accessories
pet activities
pet adoption
pet behaviour
pet breeders
pet care industry
pet days of the year
pet friendly accommodation
pet fun stuff
pet health
pet holidays
pet insurance
pet parenting
pet research
pet safety
pet services
pet travel
puppy
purebred cats
purebred dogs
rescue pets
vets
Recent Blog:
Realising your pet may have swallowed something harmful is really scary. This is what happened to Lizzie and her cat Alpine a couple of months ago. Luckily, Lizzie got her furball to the vet quickly and PD Insurance stepped in with a superfast claim payout. We spoke to Lizzie about what happened.
In this article
Meet Alpine
Alpine is a pitch-black one-year-old cat that Lizzie adopted from their local shelter.
“She’s a very sweet and chatty girl. She loves to go on walks down the driveway with me and eagerly awaits my return from my evening walks. She often jumps out of the bushes and rolls over until I pick her up and carry her the rest of the way home,” says Lizzie.
Alpine loves to supervise Lizzie around the garden and ‘tell her’ if she’s doing a good job of watering the plants. But possibly her favourite thing to do is run into Lizzie’s room when the alarm goes off in the morning and lie down on her chest so that she can’t get up and leave her.
“Alpine has a misty eye from having the cat flu (FIV) before we adopted her. But she doesn’t let that stop her from doing anything she wants to do!”
Getting Alpine insured
Lizzie got pet insurance for Alpine shortly after adopting her.
“I’d heard about my coworker’s cat who broke their leg a couple of months prior. My jaw dropped at their vet bill. They didn’t have insurance, so they got stuck with the bill, so I decided to get insurance.”
Lizzie says she chose PD Insurance because of the positive reviews . She also liked the fact that PD Insurance aims to do claim payouts within 2 days.
“That meant I could just focus on Alpine if something happened, not what I was going to do with the rest of my bills.”
A run-in with gutter cleaner
The day before Alpine got sick, Lizzie had her home’s gutters cleaned out with Spray & Walk Away cleaner.
“When it rained that night, Alpine must have walked through it and licked her paws,” says Lizzie. “Usually, she’s very fussy about her water source, so I don’t think she drunk it on purpose.”
In the morning Alpine didn’t come to greet Lizzie as she normally did, and Lizzie went looking for her. She found her sitting outside her window and instantly knew something was wrong.
“She wasn’t running or meowing at me as normal,” says Lizzie. “When I got close enough, I saw drool on her chin and that she was shaking. I got her into her carrier and drove to the emergency after hours vet.”
Alpine got sick on Labour Day, so all regular vets were closed.
Treatment and a claim payout
Luckily the vet didn’t think Alpine was an urgent case; so they waited an hour and a half for an available vet.
“When she was seen, the vet spotted an ulcer on her tongue. That, coupled with the shaking, drool and the fact that she was just sitting there and letting him poke and move her told him that she had been poisoned.”
She was placed under IV treatment and stayed overnight for monitoring.
“When I got to her back the following morning it was like they’d given me a new cat, she was right back to her old self – a complete 180 from the feline I’d seen the day before!”
A fast claim payout
Lizzie says she’s extremely happy with how easy her claims process was.
“When I submitted all the documents through the portal, I thought it would be 2 days before I even heard anything back from them. But within a couple of hours, I received an email saying that my claim was approved. I had the claim payout in my account by the end of the same day!”
Lizzie says it’s one of the only things she immediately remembers about the event, apart from the fear she felt when she knew something was wrong with Alpine. PD Insurance reimbursed Lizzie a $1,250 claim payout – a sum she would have had to cover herself if she hadn’t had pet insurance.
Insurance for the unexpected
Despite our best precautions, accidents can happen and our pets can find ways to swallow things they shouldn’t. In fact, accidental ingestion is one of PD’s top claims. That’s why pet insurance is so important. It gives you a soft landing when you and your pet need it most.
Sign up today and you could get one month of FREE insurance.
Share on :
