More and more pet owners are opting to get pet insurance and for good reason – why wouldn’t you want to protect your pet and purse strings? But a quick search of ‘pet claims’ on Google shows that pat parents want to know how to claim pet insurance and worry that it’s complicated. With PD Insurance that’s not the case, in fact it’s the opposite.
Making a claim with PD Insurance is simple, easy, fast and online. We know getting the right treatment for pets at the right time is important and that having a reliable plan provider makes this possible. This is why we offer a streamlined claims process with a fast turnaround time.
But don’t just take our word for it. Find out some fast facts about our claims process and hear what Kiwi pet parents have to say about their pet claims experiences.
In this article
How to claim pet insurance: It’s this easy with PD
Buying a pet plan online is super easy and so is making a claim. We’re all about keeping things simple and clear while avoiding unnecessary jargon and hidden costs. That sort of fluff just isn’t our style.
“Honestly you guys are amazing at PD.
The stress of a sick animal yet knowing you have our backs etc is something we are really grateful for. You are so easy to deal with and so quick and efficient, it’s very much appreciated by us. Thanks again.
PS Turura is now on the mend after a rough night post op but he’s a brave boy.”
– Mark, PD Insurance customer (dog dad to Turura and Blu)
Pet insurance should always be easy to understand and easy to use. Here’s how we’re making sure to live up to this promise:
1. 24/7 access to your customer portal
When you buy your pet plan, you get your own ‘Manage Portal’ profile that you can access anytime, anywhere. The beauty of having your own profile means you don’t need to sit around on the phone during your lunch hour to speak to our customer support providers (unless you want to – we’ll happily chat!).
You can access your simple to use online portal 24/7. This means you can lodge a claim easily when it’s convenient for you. If you’ve been at work all day, then dashing off the store and are finally at home on your couch, you can simply log in and submit your claim. If you like to burn the midnight oil, you can even submit your claim after all the fur kids have gone to bed.
2. Simple submission of pet claims
Submitting pet claims are as easy as making a Manuka honey sandwich! Just take snapshots of your vet bill to submit together with the online claim form and additional supporting documentation (like for example, a vet’s medical report).
You can either complete the claim form on your Manage Portal profile or email us at [email protected].
3. Fast turnaround times
The beauty of the internet is that communication can be speedy and effective. Our online pet insurance claims process exemplifies this. Once you’ve completed your claims submission and all the relevant information is with us, we’ll contact you to let you know if there’s anything more we need or if your claim is being processed.
“The experience I’ve had with PD has been superb. I’ve never had such a good experience dealing with any insurance company in my life, it’s just been incredible. The claim is always dealt with incredibly quickly. The level of support, professionalism and friendliness has been really outstanding.”
– Richard, PD Insurance customer (and owner of Steve the Russian Blue cat)
Once we have all relevant documents, we’ll resolve your claim and refund your money into your account within two working days.
Yep, you read that correctly. We know you don’t have time to wait around and we don’t want you worrying about bills when you could spend that energy on your recovering pet.
4. Clear communication
We like all our communication to be as effective and easy to understand as possible. This includes our website, policy wording, Manage Portal and of course the way our team members keep you updated throughout your claims process.
“We’ve found PD Insurance brilliant. The claims process is so easy and the team is really quick to respond. Your refund is in your account so fast and the communication is great throughout.”
– Amanda, PD Insurance customer (and pet mum to Harvey the miniature Schnauzer)
5. Weighty industry experience
At PD Insurance we know everyone’s unique and their pet insurance plan should be too. We are our own underwriter (via Pacific International Insurance), which allows us to make fast, flexible and fair decisions with processing your pet claims. Ditto when it comes to tailoring your plan and your premium.
Underwriting is the process of risk calculation, which is an extremely finely calibrated risk calculating algorithm. Pacific International Insurance has 20+ years of insurance underwriting expertise making us a stronger, weightier, well-enabled insurance provider for you and your pet.
6. You can claim multiple times
If your dog breaks their leg, gets into a fight and swallows something poisonous, you might fear you can only claim for one of these incidents. Or if your cat gets bitten by the neighbour’s dog and gets sick, you might be worried only one of these will be covered.
With PD Insurance, you can make multiple claims for multiple incidents, even if they all happen close together. We know every cat and dog is unique (and often unpredictable) and we’re always there to give them a softer landing. Find out why pet insurance uses the reimbursement model.
PD pet claim FAQ
We recommend you submit your claim as soon as practical, so that we can reimburse you or your vet ASAP. We say within 12 months, but don’t wait that long; let’s get you reimbursed!
The excess that is shown on your Certificate of Insurance will be deducted from each claim you make. You can choose your excess value at $100, $150, or $200. For example, if you have chosen $200 excess and have a $1,000 claim your excess will be $200 and we’ll take care of the remaining $800.
We recognise that sometimes it can be difficult to pay vet bills, especially if something serious has happened to your precious pet and the bill is going to be large. You will need to contact us to discuss your situation. Please call us on 0800 738 467 or email [email protected] – at PD Insurance, we’re here to help.
Pet claims made easy with PD Insurance
If you’re still not sure about all the ins and outs of pet insurance, we’ve compiled some resources to help you get there.
Here are several pet insurance explainers to make getting and using your pet plan simple, easy and fast:
- Is dog insurance worth it (and cat insurance)?
- Is PD Insurance good for pet insurance
- Pet plan shopping in NZ
- How expensive is pet insurance really?
- The best Christmas gift for your pet is pet insurance
- Is pet insurance worth it?
Pet insurance by pet people
Pet insurance isn’t just for pets. It’s also for pet owners because it gives you peace of mind so you can really enjoy your pet without worrying about how your finances will affect their health.
And at PD, most of us are pet parents too – so we know the worry and anguish of having a sick or injured pet. Depending on the plan you choose, we cover a range of pet health issues – and we do it with plenty of compassion and care. We’re pet insurance by pet people, after all.
So is dog insurance worth it, and cat insurance too? Absolutely. Why wait a moment longer; click below to get a quote.